How do I return an item?
We will take back almost anything we sell, we just ask for a couple of courtesies. We will accept authorized returns 15 calendar days after the date of the shipments delivery to the customer. Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repack items in its original shipping container, contact us via our Return Material Authorization (RMA) process, and we will process the return request. All authorized returns must be in their original condition, include all components, and cannot be disassembled, mounted, or damaged due to incorrect installation. We can not take back used, installed, or tried parts. Returns of missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable if plugged in or unsealed for any reason. Freight charges are not reimbursable unless the return is a direct result of our error. Parts must be re-sellable and in their original packaging.
The link below will take you to our online help desk. To obtain an RMA number, please fill out the request form in its entirety.
After completing this form our returns department will be notified of your request and will process your information accordingly.
Returned parts cannot be sent back "as is", please package the items in a separate box in order to maintain the integrity of the factory packaging, shipping prepaid. Please include a copy of your invoice with the return. We do reserve the right to refuse and return back to you any parts that we find to have been installed, are used, or do not meet the above return criteria.Restocking fee: A 20% return fee is charged on all returns that are not the direct result of our error. Refunds for returns or cores will be processed and credited within 72 to 96 hours after we receive and confirm your return is in good standing with our policies. All cores must be returned in their original packaging from the manufacturer. Please be aware that the bank may take 4-7 business days to post the credit to your account or credit card. All international orders must use paypal or Google checkout, no credit card transactions will be accepted.
Damaged shipments: Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouse puts forth every effort to prevent shipping damage. However, it does occur occasionally. If you receive a damaged part, do not accept the package. Have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Dealer Direct Parts
5860 Paradise Drive
Corte Madera CA, 94925